1. Acceptance
This website (Site) is operated by Creative Identity Pty Ltd, trading as Brand Impact (ABN 56 163 916 925) (we, our, or us). These terms and conditions (Terms) apply between us and you, the person placing an order for products through the Site. By placing an order via the Site, you agree to these Terms. If you are using the Site on behalf of your employer or a business entity, you represent and warrant that you are authorised to bind that entity to these Terms.
2. Accounts
An account is not required to make a purchase. However, if you create an account, it is your responsibility to ensure that any personal information you provide is accurate and up to date. It is also your responsibility to keep your account details confidential. All personal information will be handled according to our Privacy Policy.
3. Orders
You may order products from us as set out on the Site. Any order placed is an offer by you to purchase the products at the prices listed, including applicable taxes and delivery charges. Once you have completed payment, an order confirmation will be sent to you via email. It is your responsibility to ensure all order details are correct.
4. Intellectual Property
All intellectual property on this Site, including logos, trademarks, and product designs, is owned by Creative Identity Pty Ltd T/A Brand Impact. You are not permitted to copy, modify, or use any content from the Site without our express written consent. When you upload content to the Site for custom products, you represent that you have the rights to use that content, and you grant us a licence to use it for the purpose of fulfilling your order.
5. Pricing and Payments
Prices for products are listed on the Site and include all applicable taxes. Payment must be made at the time of placing the order, using one of the payment methods available. We reserve the right to reject any order if payment is not authorised. Promotional codes must be entered at checkout and cannot be applied after an order is placed. Promotions may be subject to specific conditions, such as validity period, exclusions, and single-use limitations.
6. Shipping and Delivery
We offer standard and express shipping options. Orders will be dispatched within 10 working days after artwork approval. Delivery times are estimated based on the method and location, and may vary. International shipping costs will be calculated based on the weight and destination, and a quote will be provided for confirmation. A tracking link will be provided once the order is shipped.
7. Returns and Refunds
As our products are customised, we do not accept returns or offer refunds for change of mind. If the product is defective or incorrect, you may request a replacement or refund by contacting us within 48 hours of delivery. Refunds will be processed in accordance with Australian Consumer Law.
8. Cancellations
Orders cannot be cancelled once production has started. We do not accept cancellations for change of mind, in line with Australian Consumer Law.
9. Promotional Codes and Competitions
From time to time, we may offer promotional codes or run competitions. Promotional codes are subject to specific conditions, including validity periods, single-use limitations, and exclusions. They must be entered at checkout and cannot be applied retroactively. Competitions will have separate terms and conditions, which will be published when the competition is announced.
10. Content Use
If you submit content to us, including photos or reviews, we may request your written consent to use this content for marketing purposes, such as on our website or social media channels. You retain ownership of your content, but by providing it, you grant us permission to use it for promotional purposes.
11. Limitation of Liability
To the maximum extent permitted by law, Brand Impact will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or the products purchased. Our liability for any claim related to your order will be limited to the amount you paid for the relevant product.
12. Changes to Terms
We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on the Site. We recommend that you review the Terms before placing an order to ensure you are aware of the current conditions.
13. Contact Information
For any questions or concerns about these Terms, please contact us at support@brandimpact.com.au or call 02 8001 6107