1. Introduction
This Website Policy applies to Creative Identity Pty Ltd T/A Brand Impact (ABN 56 163 916 925) and governs the use of our website, order processing, and handling of customer information. By accessing or using our website, you agree to comply with the terms outlined below.
2. Terms of Use
Users of this website agree to comply with applicable laws and regulations. Any unauthorised use, including scraping, copying, or unauthorised reproduction of content, trademarks, or logos, is prohibited. Brand Impact reserves the right to modify these terms at any time.
3. Privacy Policy
Brand Impact is committed to protecting the privacy of its customers. We collect personal information, including names, addresses, and email addresses, to process orders and for marketing and analytics purposes. Customers can unsubscribe from marketing emails at any time or request to opt-out of data tracking by emailing support@brandimpact.com.au.
We use cookies and tracking technologies to enhance the user experience and collect data on website performance. All personal data is stored securely, and we take reasonable steps to protect it from unauthorised access.
4. Order Processing
Orders are placed through our website by selecting products, uploading artwork, and providing order details. Once an order is paid for, a digital artwork mock-up will be provided within 48 hours for approval. Production will not begin without customer approval. Minimum Order Quantities (MOQs) are displayed on each product's page.
5. Shipping and Delivery
Brand Impact offers standard and express shipping options. All orders are dispatched within 10 working days after artwork approval. Shipping timeframes vary depending on the method chosen and location.
International shipping costs are calculated based on the weight and destination of the order. Customers will receive a shipping quote for confirmation, followed by a payment link for finalizing additional costs.
6. Returns and Refunds
If an order arrives damaged, incorrect, or incomplete, customers must contact us within 48 hours of receiving the order at support@brandimpact.com.au or call 02 8001 6107. We will arrange for replacements or refunds where appropriate.
7. Payment Terms
Payment must be made upfront when placing an order. We accept various payment methods, and payment security is a priority, ensuring that all transactions are processed securely.
8. Intellectual Property
All content, logos, trademarks, and branding on the Brand Impact website are the intellectual property of Creative Identity Pty Ltd. unauthorised use of these assets is prohibited.
9. Limitation of Liability
Brand Impact is not liable for any direct or indirect damages arising from the use of this website or the delay, failure, or misperformance of services. While we strive to ensure the availability and accuracy of the website, downtime or errors may occur.
10. Changes to the Policy
We reserve the right to update this Website Policy at any time. Any changes will be effective immediately upon posting on the website. The current version of the policy will always be available for review.
11. Contact Information
For any questions or concerns regarding this Website Policy, please contact us at support@brandimpact.com.au or call 02 8001 6107